Let’s be honest, AI is already inside most agencies to help internally. The real question is whether agencies should use AI in client work. It’s about using it effectively without becoming lazy, generic, or replaceable. Because AI can absolutely save time, but it can also absolutely wreck good work if you let it.

In small agencies and freelance businesses, client work rarely fits neatly into job titles. The same person who delivers the work is often also managing emails, feedback, timelines and expectations. This is where account management comes in and why it matters more than many small teams realise.

Late payments are one of the most frustrating parts of running a small agency or freelance business. You’ve…

For small and mid-sized agencies, as well as solo SEO freelancers, one of the biggest ongoing challenges is…

Client retention is a crucial part of any successful agency. You’ve spent time and money acquiring your clients, but it’s easy to fall into the trap of thinking the work is done after the contract is signed. Here’s our advice on how you can make clients stick with your agency for longer.

Some agencies are having a tough time with new business at the moment. It’s taking longer to convert leads to a sale, and it’s incredibly competitive because of the volume of agencies and freelancers in the UK. But the truth is, most agencies could be doing more to improve their chances of winning new business by investing time into the relationship before there’s a contract on the table.