co.agency joins Agency Hackers as Recommended Partner ahead of Happy Clients event

In today’s agency world, retention is so important given the instability of new business and longer lead cycles. This means that having happy clients should be one of any agency’s core goals. But beneath the surface, the day-to-day reality of client communication is often a chaotic mix of scattered email threads, frantic status updates, and the constant fear that something important has slipped through the cracks.

At the upcoming Agency Hackers: Happy Clients event, co.agency has the honour of being the keynote speaker, and we’ll be diving deep into how one agency stopped managing the chaos and started solving it.

We are thrilled to welcome Adam Mobley (Managing Director) and Rebecca Cox (Client Services Director) from Harrison Carloss to share their journey of transformation.

The “Communication Gap”

Like many high-growth agencies, the team at Harrison Carloss realised that traditional communication methods weren’t scaling. As the client roster grew, maintaining that “premium” feeling for every account became increasingly difficult. They didn’t just need a new process; they needed a new way of working.

Building the Solution

Rather than settling for “off-the-shelf” tools that didn’t quite fit the agency workflow, Adam and Rebecca took a different path. They developed a bespoke internal solution designed specifically to streamline client comms, increase transparency, and reclaim hours of lost time.

The impact on their agency was immediate, but that was only the beginning. What started as a fix for their own team has now evolved into co.agency, a standalone software product designed for the whole industry. How’s that for breaking the fourth wall?

A Word from Agency Hackers

The importance of this transition hasn’t gone unnoticed. Amy Moore, Head of Partnerships at Agency Hackers, recently highlighted why focusing on this area is the hallmark of a top-tier agency:

“One of the common themes we see across our members are the most successful agencies build long-lasting relationships with their clients. This doesn’t just create repeat business, but also it helps build their reputation within the agency space for the work they do.”

We are also incredibly proud to announce that co.agency has officially joined the Agency Hackers Recommended Partner Programme. As Amy put it, co.agency is “a fantastic client communication platform specifically built for agencies, to help you stay on top of all your client comms.”

What to Expect at Happy Clients

At the conference on May 19th, Adam and Rebecca will be pulling back the curtain on:

• The “Aha!” Moment: Identifying the exact point where their communication was failing.
• The Build: How they translated agency needs into functional technology.
• The Results: How improved comms led to better retention and smoother operations.
• The Leap: What it’s like to turn an agency-born idea into a software solution.

Join Us at Happy Clients

If you’ve ever felt that your client communications are holding your agency back from its next level of growth, this is a session you cannot afford to miss.

Hosted by co.agency, this event is all about practical insights and real-world stories from the people who are actually doing the work.

Ready to hear the Harrison Carloss story in person? Buy your tickets here